Refund Policy
Refund Policy
At Soni Jewellery, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges
We accept returns and exchanges within 10 days of the delivery date.
Items must be unused, unworn, and in their original condition with all tags and packaging intact.
Custom-made or personalized jewellery pieces cannot be returned or exchanged unless they arrive damaged or defective.
A valid proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approved refunds will be processed within [X] business days to the original payment method.
Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the product and packaging.
We will arrange for a replacement or issue a full refund, including return shipping costs.
Non-Returnable Items
Custom or engraved jewellery
Earrings (for hygiene reasons)
Gift cards and promotional items
How to Initiate a Return
Contact our customer support at Contact : 9160291602 with your order details.
Keep the tracking number for reference until the refund or exchange is processed.
We reserve the right to refuse returns that do not meet our policy guidelines.
For any questions or concerns, feel free to contact us
Thank you for shopping with Soni Jewellery!